Scoooby Pte Ltd
SCOOOBY™ Care Service Bundles.
- Please ensure that you have registered your Scoooby™ Warranty
- Please provide a valid email address & phone number during check out for verification purposes
- If you are unsure of your warranty status or duration from date of purchase, please Whatapp/SMS the following to our Scoooby™ Care Hotline @ +65 9272 9042
- Up to 2 Servicing (Not Limited to 1 Serial No.)
Scoooby™ Care Membership
- You will be enrolled as a Scoooby™ Care Member
- Members enjoy 10% discount off repair charges & any purchase of accessories at Scoooby™ Care Centre
- Please present either one of the following at our Scoooby™ Care Centre to verify your membership
- Contact No.
- Serial No. of Scoooby™
Terms and Conditions of Service
1. Scoooby™ reserves the right to charge or refuse providing service in the following cases.
a) Unauthorized repairs or modification done.
b) Damages caused by abuse, accidents, misuse or by water and fire.
2. A valid online warranty registration or purchase receipt must be produced.
3. Servicing Charge(s) covers the following,
a) General cleaning of the product.
b) Inspection/Trouble-shooting of the product. (Exclude repair for non-warranty parts,components, sub-system.)
c) Labour for re-greasing and adjusting of parts, component, and sub-system including screws and bearings.
d) Labour for the change or repair of faulty parts, components, subsystem due to manufacturer's defect within warranty period.
4. Labour charge(s) covers the following,
a) Time spent replacing/upgrading parts that are not covered or have an expired warranty.
b) Any other services(s) that requires specialized skills.
5. The service request form must be produced when claiming for repaired product(s). In the case of this receipt or failure to pay stipulated fee(s), Scoooby™ reserves the right to refuse handling over the product(s).
6. Scoooby™ will not be liable for any damage to the product while in our premises or during transportation or in any other contingencies beyond our control.
7. The product must be checked at the time of collection as no claims will be entertained thereafter. Defective and/or faulty parts or components replaced will not be returned to customers.
8. Full service charge will be levied for products sent in for estimation or quotation purposes.
9. With the expectation of parts that are replaced, Out of Warranty/Paid repairs carry a one month warranty from date of completion of repair. Parts that are replaced carry a three month warranty from date of completion of repair.
10. In the event where demonstration or any form of service other than repair are provided and in the provision of such services, expenses are incurred, such expenses will be borne by the customer.
11. Scoooby™ may use the information it gathered to write to or telephone you for customer satisfaction surveys. Scoooby will not disclose confidental information to other parties without your consent.
12. The product must be collected within 30 days from date of notification. If the product is not collected within this period, the product will be disposed in any manner we deem fit without any liability whatsoever.
13. Scoooby™ reserves the right to make any amendments to these terms and conditions at any time without prior notice. We advise you to review our T&Cs periodically.